Refund Policy

Refunds are applicable under the following conditions:

• Fixed-Price Orders:
  • May be canceled prior to shipment for ready-stock items.
  • Full refund will be issued to the original payment method within 7–14 business days.
• Quotation-Based Orders (RFQs):
  • May be canceled before quotation acceptance or payment.
  • Booking money (5%) becomes non-refundable after dispatch or preparation begins.

• Refunds will be processed to the original payment method used during the transaction
• Processing time: 7-14 business days from the date of approval

• Fixed-price orders may be canceled prior to shipment for ready-stock items
• Quotation orders may be canceled before quotation acceptance or payment
• Eligible refunds will be processed within 7–14 business days to the original payment method
• Booking money is non-refundable after dispatch or preparation
• Customers with two instances of false orders or failed deliveries may be restricted from using COD for the next ten (10) orders
• Repeated violations may result in permanent suspension of COD privileges

Our refund process follows these steps:

• Refund Request: Submit refund request through customer support
• Review Period: 3-5 business days for request review
• Processing Time: 7-14 business days for refund processing
• Payment Method: Refunds are processed to the original payment method
• Notification: Email confirmation when refund is processed

The following items are non-refundable:

• Booking fees after dispatch or preparation begins
• Custom or made-to-order items once production starts
• Digital products or services
• Items damaged due to customer negligence
• Products used or installed by the customer

Return conditions and process:

• Return Window: 7 days from delivery date
• Condition: Items must be unused and in original packaging
• Return Shipping: Customer responsible for return shipping costs
• Inspection: Items will be inspected upon return
• Refund: Full refund minus shipping costs if return is approved

Cash on Delivery (COD) restrictions apply:

• Customers with two instances of false orders or failed deliveries may be restricted from using COD for the next ten (10) orders
• Repeated violations may result in permanent suspension of COD privileges
• Alternative payment methods will be required for restricted customers
• Restrictions may be reviewed after 6 months of good standing

For refund requests and inquiries, please contact us:

• Email: support@archiconnect.store
• Phone: +880 1886-628734
• Response Time: Within 24-48 hours during business days
• Website: www.archiconnect.store → "Contact Us" section